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November 3, 2009 |
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"Seven Steps for Creating Clients (Part 5)"
Dear
Top Secrets Subscriber,
The
fifth step in our process of creating clients is to
overcome objections.
As I mentioned last week, this process comes after
we have created rapport, determined needs,
established exceptional value and created
desire.
When
We Perform the First Four Steps Effectively, We Systematically
Reduce Objections by Tuning In to
What the Prospect Really Wants
By
really listening and relating to the prospect, establishing
rapport and determining needs, we can significantly
reduce or even eliminate objections.
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| Top
Secrets Author, Entrepreneur & Business Consultant,
David Blaise |
For
example, as we create rapport, we reduce or
eliminate objections related to the prospect's comfort level
with us. As
we determine needs, we reduce the likelihood
of objections related to the recommendations we're making.
As we establish value, we reduce the likelihood
of pricing objections, and as we create desire,
we reduce the chance of objections related to the client
not wanting what we sell.
But
Sometimes, There are Still
Stumbling Blocks that Need to be Addressed
At that
point, our goal is to isolate any objections. Find
out exactly what they are, so that we can immediately
address them, get them out of the way, and help our prospect
to take advantage of the solutions we provide.
Since
entire books, sales courses and seminars are dedicated to
the topic of overcoming objections, we can't expect to "master"
this topic as a result of one blurb in an email newsletter.
However,
here are a few questions that I have found extremely helpful
in isolating objections to get to the prospect's
real concerns:
-
"Is there any reason that we should not move ahead with
this promotion today?"
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"Am I missing anything?"
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"What's holding you back at this point?"
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"Is there anything else that concerns you?"
- "What
other questions can I answer for you?"
Questions
like this will often help to immediately isolate and identify
potential objections. And once the objections have been
isolated, they are much easier to handle.
Very
often it is not the stated objections that hurt you,
it is the unstated objections.
The Objections that Never Get Voiced
are
the Ones that Can Really Kill a Deal
So we
must be extremely thorough when it comes to asking these
probing questions in order to isolate and overcome
objections.
Next
week, we'll tackle step six in this seven step process,
and help you to turn more prospects into clients.
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