If
you've ever talked with a client about an order, been
put off, then gone back later only to discover that
the order was placed with someone else, you know exactly
what I mean.
Follow
Up Methodically Means Being There for Your Prospects
and
Clients Whenever They Might Need You --- and Better
Yet, Before...
Many
industry professionals are afraid of following up
too aggressively with prospects. And while we certainly
don't want to offend clients by being too aggressive
with our follow up, I think it's safe to say that
more business is lost each year due to inadequate
follow up than to following up too much.
In
short, it is probably better to err on the side of
being too attentive than being too distant.
Following
Up Methodically Also Involves Adapting Your Approach
to the Individual Needs of Your Prospect
Effective
follow up with one client might mean talking with
them several times a week (or even several times a
day), while another client may require only monthly,
or evenly quarterly contact. Naturally, the appropriate
amount of contact is entirely dependent upon the
needs of the client.
Find
out what's best for each of them, then plan it into
your contact management system. We all know that it
is much more costly to acquire a new client than to
retain an existing one, and account retention is all
about the follow up.